Returns & Exchanges
At Dreame Technology Australia, we stand behind the quality of our home cleaning solutions and offer a 30-day return policy for peace of mind. If you are not completely satisfied with your purchase, we are here to assist with a streamlined exchange or refund process.
Initiate Your Request
Contact our dedicated Australian support team via email with your order number and proof of purchase to begin the return authorization process.
Package Your Device
Ensure the product is placed in its original packaging with all included accessories, manuals, and components to qualify for a full refund.
Ship to Service Centre
Affix the provided return label and drop off your package at any authorized shipping location for secure transit to our domestic inspection facility.
Inspection and Refund
Once our technicians verify the item's condition, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing